Help & support
Support
Real help from real people. Start with the self-serve resources below, or reach out directly — we read and answer every message.
Get answers fast
Contact support
The fastest way to reach us is the contact form, or email us directly at support@dealos.app. Already signed in? You can also send bug reports and feature ideas from the in-app feedback widget, which routes straight to our team.
Support by plan
Every DealOS customer gets support. Response priority scales with your plan:
Free & StarterEmail support, typically answered within 2 business days.
ProPriority email support with faster response times.
TeamA dedicated success manager plus priority support.
Compare what each plan includes on the pricing section.
What to have ready
To help us resolve your issue quickly, include the following when you can:
- The email address associated with your account.
- What you were trying to do and what happened instead.
- The page or feature where you ran into the issue.
- A screenshot, if the problem is visual.
For security vulnerabilities, please use security@dealos.app and review our security practices.